Privacy Policy
Last updated: July 22, 2026
# PRIVACY POLICY
Welcome to bibchung.pro. We respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how SPORTORY VIETNAM COMPANY LIMITED collects, uses, discloses, and protects your personal information when you access and use our registration services at bibchung.pro.
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### I. DATA CONTROLLER & CONTACT INFORMATION
Your personal data is managed and processed by:
* Company Name: SPORTORY VIETNAM COMPANY LIMITED
* Tax Identification Number (MST): 4101693679
* Address: 274 Nguyen Thi Dinh Street, Quy Nhon Nam Ward, Gia Lai Province, Vietnam
* Hotline: 0987 202 268
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### II. PURPOSE OF DATA COLLECTION
We collect your personal information for the following purposes:
1. Transaction Processing & E-Ticket Issuance: To process registrations, generate QR codes/e-tickets, and send confirmation notices.
2. Event Organizer Integration: To transfer participant details (Full Name, DOB, Distance, Shirt Size, BIB Name, Emergency Info) to the Event Organizer for printing BIBs, issuing Racekits, purchasing event insurance, and race management.
3. Electronic Waivers (E-Waiver): To store digital health & liability declarations as requested by race organizers.
4. Customer Support: To address inquiries, support ticket adjustments, or process refunds where applicable.
5. Notifications & Updates: To send crucial updates regarding registered events (schedule changes, venue details, kit pick-up) and optional updates on upcoming races.
6. Security & Fraud Prevention: To prevent fraudulent transactions, unauthorized access, and system abuse.
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### III. CATEGORIES OF DATA COLLECTED
We may collect the following types of information:
* Basic Personal Information: Full name, date of birth, gender, nationality, National ID / Citizen ID / Passport number.
* Contact Details: Phone number, email address, physical address.
* Race-Specific Data: Selected distance, Name on BIB, T-shirt size, Club/Team name.
* Emergency & Medical Info: Emergency contact name & phone number, blood type, and relevant medical history (if required by the Organizer).
* Payment Information: Transaction history and payment status. (Note: We DO NOT store direct credit card or banking credentials; all payments are processed through secure third-party payment gateways).
* Technical Data: IP address, browser type, and cookies for website performance optimization.
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### IV. DATA SHARING AND DISCLOSURE
bibchung.pro does not sell, rent, or trade your personal information to third parties for their independent marketing purposes. Information is shared strictly under the following circumstances:
1. Event Organizers: The organizer of the specific race you registered for, enabling them to handle event operations, athlete insurance, and timing/results.
2. Service Providers: Trusted third-party vendors assisting in system operation (payment gateways, automated SMS/Email providers, delivery services). These partners are contractually bound to confidentiality.
3. Legal Requirements: When required by law enforcement or government authorities under applicable Vietnamese legislation.
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### V. DATA RETENTION
Personal data is retained on *bibchung.pro**’s secure servers until you request deletion or choose to delete your account.
* In all other cases, data is securely stored for as long as necessary to fulfill operational obligations and comply with legal requirements.
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### VI. YOUR RIGHTS AND RESPONSIBILITIES
In accordance with Decree 13/2023/ND-CP on Personal Data Protection, you have the following rights:
1. Access & Correction: You may view, update, or edit your personal details via your account profile or by contacting support.
2. Consent Withdrawal & Deletion: You have the right to request restriction or erasure of your personal data (unless retention is legally required or needed to complete a paid race registration).
3. Account Security Responsibility: You are responsible for maintaining the confidentiality of your account password, payment codes, and e-ticket QR codes.
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### VII. SECURITY MEASURES
* Technical Safeguards: We employ SSL (Secure Sockets Layer) encryption, firewalls, and strict access controls to safeguard your data against loss, misuse, or unauthorized access.
* Payment Security: All payment transactions via VietQR, MoMo, ZaloPay, or credit cards are handled via PCI-DSS compliant payment gateways.
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### VIII. CONTACT & COMPLAINTS
For any privacy-related questions, concerns, or requests regarding your personal data, please contact us at:
* SPORTORY VIETNAM COMPANY LIMITED
* Address: 274 Nguyen Thi Dinh Street, Quy Nhon Nam Ward, Gia Lai Province, Vietnam
* Hotline: 0987 202 268
* Website: https://bibchung.pro
We will acknowledge and process your request within 03 business days of receipt.